Category Archives: Experience

Dear Friend and Former Trainer

From our dear friend and former trainer, Tony. Thank you, Tony – your words always have and always will mean the world to me and to all of us – and your opinions are very important to me and all of us at SDE:

“As a client and former trainer I have the utmost respect for Laurie and Service Dog Express, She has made my life so much better and I can handle the simple everyday tasks that most take for granted when she paired me with my properly assessed dog Lucy (God bless you Laurie and what you did for me).

As trainers, the client should come first; their needs are off utmost importance.

I think off myself as not only a client but as an ambassador for Service Dog. I try to educate the public as much as I can, but having just one aggressive hyper or skittish dog can make it so much harder for the public to understand what we are doing or what the dog is for, so a properly assessed dog is essential. I know we would like to place all the dogs with homes but they all can’t be a Service Dog!!..

I get so many compliments on how well behaved my dog is in public; it is a proud and calming feeling to me. So thank you so much Laurie for all that you have done to make my life a lot easier..

Tony Cuciniello
( Service Dog Lucy)”

TONY – YOU ARE VERY CORRECT THAT PROPERLY ASSESSED AND TRAINED SDs ONLY SHOULD BE IN THE PUBLIC. IF THERE IS A DOG THAT WE FEEL IS NOT ACTING APPROPRIATELY, WE WILL WORK AS HARD AS WE CAN TO TRY AND TRAIN THE INAPPROPRIATE BEHAVIOR – EVEN IF IT MEANS HAVING TO REMOVE THE DOG AND HANDLER FROM PUBLIC ACCESS FOR A WHILE. IF THE DOG JUST CAN’T BE TRAINED CORRECTLY, WE WILL ALWAYS BE HONEST AND REALIZE THAT THE DOG IS JUST NOT SERVICE DOG MATERIAL. A DOG CAN LEARN THE COMMANDS, BUT ONCE IT BEGINS TRAINING WITH THE HANDLER, DYNAMICS CHANGE. THAT IS WHY CONSISTENCY AND SUPERVISION BY TRAINERS IS PARAMOUNT. THANK YOU FOR YOUR INPUT. MANY DOGS THAT PASS ASSESSMENTS ONLY EXHIBIT BEHAVIORS ONCE THEY ARE PUT IN VASTLY DIFFERENT SITUATIONS. THEY MUST BEHAVE CORRECTLY – FOR THE SAFETY OF THE CLIENT AND THE DOG.

Beto and SDiT Osito

From our trainer, Michelle, who is in New Mexico. She is working with Beto. Beto is a 62 year-old Vietnam veteran that was affected by Agent Orange. He has been given a 100% disability rating (90% service-connected) by the VA and has several different issues, including PTSD, Diabetes Mellitus 2, Rheumatoid Arthritis, Neuropathy, Tinnitus and hearing loss (wear hearing aids) and memory loss. Because of the memory loss, he forgets to inject and take his medications (currently 27 pills daily, 4 shots daily of insulin, 1 shot weekly of Methotrexate and one infusion monthly of Actemra.) He uses a cane or walker because of the RA and neuropathy. His psychologist, Dr. Rebecca Mitchell in the Mental Health Division of the VA Clinic in El Paso, TX referred Beto to Service Dog Express, and Michelle agreed to take this wonderful, loving, upbeat gentleman and his SDIT, Osito on as a client, traveling all the way from Elephante Butte, NM, to El Paso!! Now THAT’s a dedicated trainer!

Michelle writes:

“I met with Beto and SDiT Osito for the second time. Beto and Osito are doing wonderfully. This visit, Beto’s wife was more involved with the training since Beto has a little memory loss and is having a hard time remembering when certain trainings need to occur.

Beto’s wife will help to encourage SDiT Osito to jump into Beto’s lap for medicine reminders, twice per day. In addition, Beto will try to remember to check his blood sugar at the times SDiT Osito licks on him to find out where his blood sugar levels are. The only other training Osito needs outside of specifics, because Beto has trained Osito so well, is the learn down/sit and stay until recalled. That is ok, it will come!”

WELCOME, DEAR BETO AND OSITO! THANK YOU FOR YOUR SERVICE TO OUR COUNTRY!!!! I WISHED YOU’D HAD A SERVICE DOG WHEN YOU FIRST CAME BACK FROM VIETNAM. ALL THOSE YEARS OF SUFFERING…BUT NEW HOPE FOR YOU NOW!

Some pretty neat people in this world, aren’t there?

I couldn’t be prouder of all of you. You’re all such compassionate, caring people – friends, not just clients. I have to make a comment, however, on one friend/client (who shall remain nameless due to her beautiful humility). This woman, brilliant and as kind as they come, had a budding career at the age of 35 as an Industrial Engineer. While overseeing the construction of a bridge, a truck lost control and ran through the site, forcing her to plunge many, many feet flat on her back into the water below, breaking her back and ending what was sure to be an extremely promising career. Although she suffers with almost daily severe migraines and pain, she has not an ounce of negative energy about her. She gets by with the supportive love of her husband, and the beautiful, deaf SDIT bulldog that she rescued because no one wanted her. She has trained this dog to know almost every command using American Sign Language, and the dog is perfect in public. Every day, their bond is getting stronger and stronger. When this client is about to get a migraine, she experiences vertigo. She has fallen in the past. Well, the other day, she called to tell me that her dog did something miraculous. The client was feeling fine, and the next thing she knew, her dog alerted her and pressed it’s body up against hers tightly – just seconds before this client experienced a severe bout of vertigo. The dog broke her fall, and saved the client from falling all the way to the ground. The dog also stood there by her side until she used the dog to brace and regain her balance, then led her to bed, where the dog stayed by her side as the migraine set in and wouldn’t leave. When the client told her husband what had happened when he arrived home, his eyes filled with tears because he now knew that he did not have to feel so worried about his wife falling while she was alone – and that she had a perfect companion who would not leave her side when she was ill.

It doesn’t surprise me that this dog loves her “mom” so very much. Not only did she rescue her from sure euthanasia, but she gives her so much love and respect every day – even believing that although she was deaf, she could learn to be a Service Dog for the mom’s specific needs. THAT is love. Well, this woman, who again shall remain nameless (but I’m sure if you read earlier posts, you will recognize her – she can’t and shouldn’t go unnoticed!) drove to our partner non-profit rescue, www.in-dog-we-trust.com, run by Cherry Jenkins, a good 40 minute drive, and opened up her trunk, saying, “Come with me – I have something for you”. Inside were bags of dog food, leashes, collars, harnesses and a box of brushes. “Its all for you” she said. Cherry wrote, ” I’m still thinking I’m going to wake up in a minute and I just dreamed it!!” This dear client has also established a $100 donation to In Dog We Trust to be repeated every month.

Some pretty neat people in this world, aren’t there?

William and Dallas Were Amazing!

What a WONDERFUL first public session for William, an active duty Wounded Warrior, and his gorgeous dog, Dallas!!  William was a medic for 16 years, and suffers from PTSD as a result.  However, he has chosen to continue working teaching other medics from his vast experience and knowledge base!  What courage and loyalty!  Yes, explaining what he saw in battle is difficult for him when he is teaching, but those he teaches get the extra benefit of being with someone who was actually there.  Sometimes, William has to take some pretty deep breaths talking about his difficult experiences to his men – he pretty much relives those experiences every day.  There is little time for healing when you’re still exposed to the battle wounds every day.  His schedule is erratic, and each day he has to wake up at different times, as early as 4, work long shifts, and the next day, his schedule might be totally different.  Of course, this also affects his natural sleep cycle, giving his mind little respite from having the chance to fight of night terrors.  So this is a particularly interesting challenge – training a Service Dog while the handler is still active duty.  William does an exceptional job at work, but when he comes home, he is plagued by the same PTSD that other Wounded Warriors suffer – fear of crowded places, anxiety with strangers around, loud noises, etc., and this frustrates him.  His beautiful family explained that his frustration often makes him depressed or angry, and keeps him from doing things with the family outside the home.  Well, from what I saw on our first public outing, I don’t think it’s going to be long until he, SDIT Dallas, and William’s family will be out enjoying the world together again!

Of course, I was so excited to see Dallas, as he is a mere 9 month-old Mastiff, now one of my all-time favorite breeds, and is as big as a small horse!  Dallas is full of nothing but gentleness, love, and is smart as a whip.  Seriously – you tell this dog something once, and he LEARNS it.  His eye contact is amazing.  So when I arrived at William’s house, at about the most busy time for a Petsmart visit, I knew William would be a little nervous – but off we went!!

WILLIAM AND DALLAS WERE AMAZING!!!!!  Words can’t even describe how exceptional both of them were at Petsmart – with dogs everywhere, people in awe of Dallas’ beauty crowding around, and strangers approaching us at every turn asking about Dallas’ breed.  We DID manage to find plenty of time to do serious training in quite spots, and spent a long time there, but it was worth it. I had to ask William a few times if he was doing OK, because the amount of attention they received was unbelievable.  There was a woman who worked for dog food company that I have seen at many Petsmarts, and although very friendly, she didn’t quite get the concept of Service Dog training.  For example, she would follow us around  asking if she could watch the training, and we would allow a little bit, but then I would say “Now, we REALLY have to focus on this part, so we will need total privacy”.  She was very kind.  Then, at one point, we turned the corner and there were literally about 6 adults and maybe 8 children that she had “gathered” together to see if we could “educate them” about Service Dogs!!  The look on William’s face was like he had seen a ghost!  So I asked William if he wanted to do this – after all – here we were facing one of his greatest anxiety-provokers – but like the champ he is, he said he might as well start learning!!!

So I talked to the “audience” about how Service Dogs work, how they are very highly-trained dogs, and that anytime you see someone with a dog in a vest like Dallas’, be sure to READ if the vest says “Please ask to pet me” or “Do not pet”.  The children asked, “What does Dallas do for you, sir?”, and I looked at William and asked if he wanted me to answer or if he wanted to answer.  He was taken a bit off guard, so I told the children that Dallas helps his dad with “special medical tasks”.  Then, of course, they all asked, one by one (even the parents), “May we please pet your dog?”  William said yes, and one-by-one, with me making sure they knew to always pet a new dog UNDER the chin, they stepped up and did just that – giggling, loving it, and the parents did the same – in awe of how Dallas was so gentle and stayed in a “sit” position the whole time.  It really was beautiful, and I think William felt very proud – not just of Dallas, but of himself.  I know I was.

Quite training was flawless.  Dallas knows “sit”, “down”, a perfect “heel”, “watch me”, “sit/stay”, “down/stay”, “wait” before entering doors (had to remind William of that), “controlled load and unload”, and even did natural “covers”.  Dallas had no startle response whatsoever to created distractions, and could stay in a “heel” when William dropped the leash.  Dallas did several meet and greets with tiny, barking dogs and big barking dogs, and Dallas just stood there and did his sniffing and carried on.  It was truly remarkable.  I showed William several techniques for carrying out these commands, first doing them myself, and then having William do them.  William learned very easily.  I think he felt a bit unsure that Dallas would perform for him as well as he did with me, but Dallas proved him wrong!!

When we were done, I congratulated William profusely, and asked him when was the last time he had spent that much time (about 2 hours) in a crowded public setting.  He shook his head and said, “I couldn’t even tell you”.  I made sure he realized what a true triumph he had just accomplished – and to focus on that every time he started to feel depressed between sessions – that he CAN do it, and he has the most wonderful, beautiful, slobbery companion at his side that will continue to help him achieve more and more!!!

Public Access Test Session

From our wonderful trainer in Austin, who has been working with client Lucia and her SDIT, Lily!
“Hi Laurie!

Lucia and Lily did a mock Public Access Test session yesterday at Target! We went through everything according to ADI standards, and Lily did phenomenal!

We have set a date for next Sunday to do the official PAT at a shopping center that has a Starbucks, Petsmart and other shops. We will plan to do this for a couple of hours and go into different environments.

Here are some pictures!”


CONGRATULATIONS, DEAR LUCIA AND LILY!!!! YOU WILL DO WONDERFULLY ON SUNDAY! JUST REMEMBER NOT TO BE NERVOUS – THERE IS NO NEED TO BE, AND IF YOU ARE NERVOUS, LILY WILL KNOW IT!

 

So Many Unsung Heroes Among Us

I am in awe right now. There are SO many unsung heroes among us. One of them is a client, Natalie. I spoke with her at length this morning. She is helping with the training of a Service Dog for her grandmother, who has Alzheimer’s. Natalie is a truly amazing example of one of those people who has chosen as a profession something extremely challenging and SO needed. Natalie grew up in Singapore. She and her family moved to San Antonio some years ago, and Natalie got her law degree from the highly esteemed Georgetown University in Washington, D.C. She became a lawyer to fight for humanitarian rights – including human trafficking, which, of course, is close to our hearts at SDE because we have had so many clients who have been victims of this right here in Texas. Natalie told me that it has been SO difficult to find a job as an attorney here in Texas to help fight human trafficking and other humanitarian issues. I am going to reach out to as many associations as I can to put her in touch with them – she is even willing to do volunteer work to help this extremely important cause. Clients – any of you who have been victims of human trafficking – if you know of programs that Natalie could become affiliated with, please send me an email at [email protected]. Natalie is discouraged at her inability to find resources that could use her legal expertise, and might have to consider moving back to Singapore where she would continue to fight for these injustices. She did say that the laws in the United States to protect individuals and their families who have experienced human trafficking are better than any in any other country she has known – for example, she said that in most Asian countries, people with disabilities are looked down upon and resources for them are extremely limited – including Singapore. She said that she has been amazed that in the U.S., victims can receive Service Dogs to help those who have been traumatized; in these other countries, the only Service Dogs recognized are for the blind.

I applaud Natalie and others like her who are doing such important work, have such passion for humanitarian causes, and refuse to give up! Thank you, Natalie.

Shauna and SDiT Kilo UPDATE!!!!!

I just received a message from Shauna who is currently working with SDiT Kilo.  Shauna is currently getting ready for Surgery next week.

Shauna writes:

Kilo went with me to per-register at the hospital  where he did wonderful.  He focused on me, and laid at my feet, while we were in the waiting room.

Waiting Room 1
Kilo laying nicely in the waiting room, for the next mission for the day.
Waiting Room 2
Watching mom for commands and signals while in the waiting room.

While I was also at the hospital, I needed to have an EKG completed and labs, Kilo was remarkable, never left my side.  With me on the table, he went into a down, and waited until I commanded him “let’s go.”

EKG-LAB 1
Nothing seems to bother this little boy, who is dedicated to making his mom safe.
EKG-LAB 2
Kilo waiting for labs to be conducted, watching mom.

I just want everyone to know how wonderful Kilo is doing with mom about to have surgery. Mom, Shauna, is waiting until she is aware of who will be with her to ensure he is there before she goes into surgery and when she wakes.  The hospital seems very accommodating.  YAY!!!!!

Courage to fight harrassment

I’m SO very proud of our client, Lucia, who was getting harassed by bus drivers to and from work with her SD, Lily!!!!! She found the courage to contact them about this, and this is what she received!!!!

“Dear Ms. XXX,

Thank you for contacting Capital Metro regarding an unpleasant experience you had in using the route #331-Oltorf. In your comments, you stated that the operator was not following rules and procedures in regards to having service animals on the bus.

Please accept our apology for this experience with our service. All operators are trained to conduct themselves in a professional manner at all times to ensure a pleasant, safe riding experience for all our customers. The experience you described is not consistent with the quality of service we strive to provide.

We have identified the operator and notification has been sent to the operator’s supervisor for follow-up to this matter. This occurrence will be fully investigated and all appropriate and corrective action will be taken with the operator.

Once again, thank you for taking the time to contact us and thank you for riding Capital Metro. Please feel free to contact us in the future if you have any concerns, questions or suggestions regarding our service. You may reach our Customer Relations Department at 512-385-0190 or via our web site at www.capmetro.org.

Respectfully,

Valerie Rivera |Customer Relations Supervisor| 512-385-0190

“You are so lucky!”

From the husband of a handler with a Guide Dog. I found this moving. Can apply to all people with Service Dogs.

“You are so lucky!”
We hear it frequently. And it always makes me cringe.
Many times when I am out and about with my wife and her guide dog, people comment about how ‘lucky’ she is. I like to think it is because she is married to me, but after a few years of hearing it, I now know better.


It is because of her guide dog.

The comments are, for the most part, innocently made because of the general public’s misunderstanding of just exactly how being blind can impact a person’s day-to-day living. They do not see the barriers, both physical and mental, which must be overcome in order to do the same things that so-called “normal” people do every day and seemingly take for granted. Things like getting safely from one place to the next, not bumping into other people and things when walking, noticing hazards that can trip someone easily and possibly cause an injury, and even simply walking across the street without being hit by an inattentive driver. These are some of the reasons she has her guide dog with her, not because she is ‘lucky’. And yet we hear it all the time: “You are so lucky that you can have your dog come with you. I wish I could take my dog with me everywhere I go.” They never see the real reason behind having the guide dog; all they see is the dog.

And it is not just guide dog users that hear the ‘lucky’ platitude. The general public sees a person with any kind of disability who uses any kind of service dog and automatically uses THEIR OWN interpretation of THEIR OWN life to come to the conclusion that somehow being able to have the service dog “along for the ride” makes the person with the disability ‘lucky’, because, after all, “you get to take your special friend along everywhere you go”.

The sentiment is genuine, but the understanding is lacking.

So, was my wife ‘lucky’ that she was shaken as an infant, causing her retinas to detach? Was she ‘lucky’ to have the scars on the inside of her brain caused by the shaking to swell, press on her brain stem, and initiate her seizures? Is she also ‘lucky’ that the visual cortex in her brain was so damaged by the shaking that there is no type of medical treatment or procedure which will ever allow her to see ‘normally’?

She will never do the simple things that others with ‘normal’ vision do. She adapts by using special programs on her computer to ‘read’ the text on the screen. She adapts by using a portable GPS device because she can’t read the street signs. She adapts by using an Audio Description service when we go to the movies or a live performance play. She adapts by using specially marked knobs on the stove, washer, dryer, dishwasher, and with marked shelves in the pantry and kitchen. She adapts by walking or taking the bus or train because she cannot drive. She adapts when shopping by using a UPC scanner to read what the items are. And yes, she adapts in her travels by using a guide dog because she can’t see you and your shopping cart, automobile, stroller, or anything else. Is that what makes her ‘lucky’?

I can honestly tell you that my wife would turn her guide dog into a pet dog in a New York minute if doing so meant that she could see like every ‘normal’ person and not have to constantly be gawked at, questioned, bullied, and made to feel inferior simply because of the type of mitigating device she uses to try and compensate for her blindness. Would she still be ‘lucky’ then?

The whole ‘lucky’ bit comes from those who are dog lovers and would like to be able to take their pet dog places with them. That’s all they see when they see a service dog working for a person with a disability: being able to take a dog places. Their thought patterns are all about them and their own desires; not about what is going on in the real world of those with disabilities. It is kind of like saying this to a person in a wheelchair: “You are so lucky that you get to sit down all the time.”

Using a service dog is a lot of work. It’s expensive. It’s time consuming. The logistics are mind numbing. One has to prepare many things in advance just to take a ‘quick’ trip to the store. The dog has to be brushed, relieved, have all the gear in place, special leashes, and many other things which differ depending on what the dog needs to do. And when it comes to trips that are overnight or longer, there is a lot more which needs to be considered such as food, bowls, clean up supplies, crates or sleeping mats, vaccination records, and other things. But for many service dog handlers, a wheelchair or white cane simply cannot do what needs to be done efficiently or quickly, and many times cannot give the personal confidence and reassurance that handling a properly trained service dog can bring.

When one truly has an understanding of what the day-to-day life of a person with a disability who uses a service dog is, one is in a better position to see that it isn’t ‘luck’; it’s adaptability. It’s overcoming. It’s finding a way to get things done in spite of the challenges one faces. In the simplest term: It’s doing what works best to be as independent as possible. There is no ‘luck’ involved.