So proud of Shauna in New Mexico, who was denied service at an Allsups convenient store. Even after the manager called me and asked me to send him ADA Service Dog laws, which I did, Shauna went through this AGAIN:
“Kilo and I went back to that Allsups, and the male was working who was the one I argued with on the phone. The first thing he asked when I walked in is if I talked to the manager. I told him no, but that Laurie from Service Dog Express did, and hopefully the situation is resolved, for it could have turned into a hefty law suit. Then I offered the paper work for him to read, which he did. He then proceeded to argue with me that his fiance has a Service Dog, and everywhere they go, they have to show “paper work”. I told him that I have never had to show anything, nor was I ever questioned. And now that he read the laws, I told him to inform his fiance of her rights, that no place has a right to ask for “paperwork”. He then tried to tell me that places that serve food have all rights to do so! I shook my head, sighed and said NO, they do NOT have the right. He wanted to keep arguing, but I told him to drop it, he read the paperwork, and the law is above any company policy.
He then started to tell me about a woman in a wheelchair who wears a tag around her neck for her Service Dog, and states its the law she does. I told them I believe that is a choice, but not the law. I directed them to check out the ADA laws, and as well contact SDE if they wanted any more information. I bought my Coke and left. I honestly do not wanna go back to that Allsups, ever, but sometimes it’s on my way home. Sadly, my state of mind is still not set right to peacefully deal with confrontations like that, but my SDIT Kilo is amazing at quickly calming me down. He didn’t go in the down position while I was there; he stayed pressed to me the whole time or a bit to my side, bumping my hand with his head.
Shauna didn’t give up! She just called the corporate offices to Allsups, and they were amazing. They even said that those employees should NOT have asked for anything, not even to have mentioned seeing Kilo, especially since he was fully in his vest/gear. She told me she was going to call the district manager here in Roswell to make sure the problem is taken care of, and that that particular Allsups is more educated. She even agreed that I was harassed. I don’t think those people will be having a job much longer, but at least they will be schooled about Service Dogs!”
I AM SO VERY PROUD OF YOU, SHAUNA!! WHAT YOU WENT THROUGH WAS TERRIBLE, BUT YOU STOOD UP FOR YOUR RIGHTS AND DID THE RIGHT THING!!! I AM SO PROUD OF YOU!