I’m SO very proud of our client, Lucia, who was getting harassed by bus drivers to and from work with her SD, Lily!!!!! She found the courage to contact them about this, and this is what she received!!!!
“Dear Ms. XXX,
Thank you for contacting Capital Metro regarding an unpleasant experience you had in using the route #331-Oltorf. In your comments, you stated that the operator was not following rules and procedures in regards to having service animals on the bus.
Please accept our apology for this experience with our service. All operators are trained to conduct themselves in a professional manner at all times to ensure a pleasant, safe riding experience for all our customers. The experience you described is not consistent with the quality of service we strive to provide.
We have identified the operator and notification has been sent to the operator’s supervisor for follow-up to this matter. This occurrence will be fully investigated and all appropriate and corrective action will be taken with the operator.
Once again, thank you for taking the time to contact us and thank you for riding Capital Metro. Please feel free to contact us in the future if you have any concerns, questions or suggestions regarding our service. You may reach our Customer Relations Department at 512-385-0190 or via our web site at www.capmetro.org.
Valerie Rivera |Customer Relations Supervisor| 512-385-0190
A friend sent this rather shocking message:
“So, I went to the post office today next to Central Market. There was a sign on the door that said “No Dogs, other than Seeing Eye Dogs”. Do you think that Service Dogs are allowed in there? I would think that it would be illegal for them to discriminate on the type of Service Dog allowed.”
4801 Broadway St
San Antonio, TX 78209
Phone number (210) 826-0230
GUESS WHO’S GETTING A PHONE CALL TOMORROW?! HOW UTTERLY ABSURD. I HAVE AN IDEA THIS IS GOING TO TAKE SOME TIME.
A Wounded Warrior tried to enter the CSL Plasma Donation Center on Marbach with his Service Dog. I have spoken to the manager at this Center before, and it was decided that due to contamination issues, Service Dogs are allowed in the front, but not in the back where the actual plasma is being donated. I received a message from this client yesterday, explaining that he tried to enter, and although he understood that the dog could not go to the back, he was with his girlfriend who would hold the Service Dog up front. He was treated with extreme disrespect, yelled at and humiliated in front of other clients, and despite holding his calm demeanor and presenting his ADA SD rights card, was treated so badly that he went back to his car and broke down. I emailed and called the donation center today, and they apologized profusely for the behavior of their worker, and will be sure to contact our client asap to apologize.
“I am a Service Dog trainer in San Antonio, TX. One of your regular donors, Mr. XXX, a Wounded Warrior who fought in Afghanistan, tried to enter his local CSL Plasma center on 8725 Marbach Rd #275, San Antonio, TX 78227 with his Service Dog. While I understand that Service Dogs may be denied entrance to plasma donation center back rooms due to contamination issues, the way my client was treated was extremely harassing, humiliating, degrading, and ultimately against the law. My client was too upset to call the police, but had he done so, the woman who harassed him would have opened your establishment subject to a lawsuit. Harassment of a Service Dog is a misdemeanor, as is harassment of a Service Dog owner. This occurred at 4:45 on June 15th. My client would like an apology from not only the manager but directly from the woman who harassed him. I have put a call into the location and expect to hear back immediately. Again, I understand the contamination issues, but the humiliation my client received was completely uncalled for.”
Let’s hope they apologize. I applaud this Wounded Warrior for maintaining his calm demeanor while explaining his rights.